Refund&Return Policy
Velora Refund & Return Policy
Velora — Elevate Your Everyday Living
At Velora, we want you to feel confident in every purchase. If something isn’t right with your order, our team is here to help make the process as simple and smooth as possible.
Returns
You may request a return within 14 days of receiving your order, subject to applicable law and the conditions outlined below.
To start a return, please contact us at velorastore517@gmail.com with:
* Your order number
* The item you would like to return
* The reason for the return
* Photos or additional information if requested
Please contact us before sending any item back. We will provide the appropriate return instructions.
Items should generally be unused, in their original condition, and in their original packaging unless the item is being returned because it arrived damaged, defective, or incorrect, or applicable law provides otherwise.
Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within the applicable return period.
Return shipping costs may be the responsibility of the customer where permitted by applicable law. Any applicable return costs and conditions will be communicated before the return is completed.
For customers protected by applicable EU consumer law, statutory withdrawal rights apply. (European Union)
Damaged, Defective, or Incorrect Items
We want you to receive your order exactly as expected.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at velorastore517@gmail.com
Please include your order number and clear photos or video showing the issue.
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.
Refunds
Once your return or refund has been approved, the refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the funds to appear in your account.
Where applicable law provides a specific refund timeframe, Velora will follow those requirements. (European Union)
Return Shipping
For eligible change-of-mind returns, the customer may be responsible for the direct cost of return shipping where permitted by applicable law and where this was disclosed before purchase.
If your item is damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
* Gift cards
* Personalized or custom-made items
* Perishable goods
* Certain sealed hygiene or sanitary products once opened
* Other items excluded from return under applicable law
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Exchanges
If your item arrives damaged, defective, or incorrect, we may offer a replacement where appropriate and available.
Please contact us before sending the item back.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at velorastore517@gmail.com
Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation will be possible once processing or shipping has begun.
Any cancellation or withdrawal rights provided by applicable law remain unaffected.
Questions About Your Order?
Our customer care team is happy to help.
Email: velorastore517@gmail.com
Velora
Elevate Your Everyday Living