FAQ
Frequently Asked Questions (FAQ)
🚚 Shipping
How long does shipping take?
Delivery times vary depending on the product and destination. Estimated shipping times are shown on the relevant product page or during checkout. Please allow additional time for order processing when applicable.
Do you offer free shipping?
Shipping offers may vary by product, destination, and order. Any available free-shipping offer will be clearly displayed on the website or at checkout.
Do you ship internationally?
Shipping availability depends on the product and destination. Some products are available internationally, while others may be limited to specific countries or regions. Your available shipping options will be shown at checkout.
How can I check if my address is eligible for delivery?
Enter your shipping address during checkout. Available delivery options will be displayed based on the product and destination.
↩️ Returns & Refunds
Can I return a product?
Most eligible products may be returned according to our Refund Policy. Return eligibility, time limits, and conditions can vary by product, so please review our Refund Policy before returning an item.
How long do I have to request a return?
Return periods depend on the applicable product and our Refund Policy. Please contact us as soon as possible if you need to request a return.
How long does a refund take?
Once a return has been received and approved, refunds are processed according to our Refund Policy. After processing, your payment provider or bank may require additional time to make the funds available.
Who pays for return shipping?
Return-shipping responsibility depends on the reason for the return and the applicable product policy. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.
📦 Orders
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking information when tracking is available.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. We will do our best to cancel the order before it has been processed or shipped. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. We’ll review the issue and help you with the appropriate next steps.
💳 Payment
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location and order.
Is my payment information secure?
Your payment is processed through secure checkout technology designed to protect your payment information. Velora does not need access to your full payment-card details.
🛍️ Products
Are all products available in every country?
No. Product availability and shipping eligibility can vary by destination. If a product cannot be shipped to your location, the available options will be shown during checkout.
Do products come with a warranty?
Warranty coverage varies by product and manufacturer. If a product includes a manufacturer’s warranty, the applicable details will be provided on the product page or with the product documentation.
What if a product is different from what I expected?
We recommend carefully reviewing the product description, specifications, dimensions, images, and other information before purchasing. If you have questions about a product, please contact us before placing your order.
❤️ Need Help?
If you have any questions about an order, product, shipping, or return, our support team is here to help.
Contact Velora and we’ll be happy to assist you.